1. Who we are and what these Terms cover
These Terms govern access to and use of the Fletaris platform (the "Service") provided by [[LEGAL_ENTITY]] ("Fletaris", "we"). They form a contract with the organisation that registers for the Service (the "Customer"). The person who accepts these Terms on the Customer's behalf confirms they have authority to bind the Customer.
2. Definitions
Aircraft Data means technical data the Customer or its users enter, import or upload, including MSN, ESN, utilisation, life-limited-part, airworthiness-directive, certificate, check, finding and lease-return information. Derived Output means projections, statuses, scores, valuations, alerts and reports the Service computes from Aircraft Data. User means an individual the Customer authorises to use the Service. Subscription means the plan tier and aircraft band the Customer has selected.
3. Accounts and organisations
Each User signs in with their own credentials. Credentials must not be shared. The Customer is responsible for the Users it invites, the roles it assigns (Owner, Manager, Viewer), and all activity under its organisation. The Customer must tell us promptly about any unauthorised access.
4. Subscriptions, fees and billing
Fees are per aircraft per month plus a platform fee by aircraft band, as shown on the pricing page or in an order form. Subscriptions renew monthly unless cancelled. Upgrades apply immediately; downgrades apply from the next billing period. Fees are exclusive of taxes. Except where the law requires otherwise, fees already paid are non-refundable. During any beta or design-partner period, the pricing and terms in the Customer's written agreement prevail over this clause.
5. Acceptable use
The Customer and its Users must not:
- •access another organisation's data or attempt to circumvent tenant isolation, authentication or role restrictions;
- •reverse engineer, scrape or systematically extract the Service, except as the law expressly permits;
- •upload malicious code or content they have no right to upload;
- •use the Service to breach export-control, sanctions or aviation regulations;
- •resell the Service without our written consent.
6. Customer data
The Customer retains all rights in its Aircraft Data. The Customer grants us a limited licence to host, process and display Aircraft Data solely to provide, secure and support the Service. We do not sell Customer data, and we do not use Customer Aircraft Data to train general-purpose AI models. Where the Service uses a third-party AI provider to deliver a feature (for example, answering a question or extracting data from an uploaded PDF), we send only the data that feature needs, under that provider's commercial terms, which prohibit training on it. Personal data is handled under the Privacy Policy and, where we act as processor, the Data Processing Addendum.
7. Our intellectual property
We own the Service, including its software, methods, models, calculations and documentation. Derived Output belongs to the Customer for its internal business use.
8. Nature of the Service: important limitation
Fletaris is an oversight and decision-support tool. It is not a maintenance management system, a continuing-airworthiness management system, or a substitute for certified maintenance records, approved data, or the judgement of appropriately licensed personnel. Derived Output, and in particular projections, estimates, valuations, estimated utilisation and AI-generated content, may be incomplete or inaccurate and is clearly labelled as such in the Service. The Customer remains solely responsible for airworthiness, regulatory compliance and any decision it takes using the Service.
9. Availability and support
We aim for high availability but do not guarantee uninterrupted service at launch. We may carry out scheduled maintenance and will try to give reasonable notice. Any service-level commitment applies only if it is set out in a signed order form.
10. Warranties and disclaimer
We will provide the Service with reasonable skill and care. Except as expressly stated, the Service and Derived Output are provided "as is", and all other warranties are excluded to the extent the law permits.
11. Limitation of liability
Neither party is liable for indirect or consequential loss, or loss of profit, revenue, goodwill or data, except where that exclusion is not permitted by law. Each party's total liability under these Terms is limited to [[LIABILITY_CAP]]. Nothing limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be limited by law.
12. Indemnities
The Customer will defend us against third-party claims arising from Aircraft Data it had no right to upload or from its breach of clause 5. We will defend the Customer against third-party claims that the Service, used as permitted, infringes their intellectual property.
13. Term, termination and your data
Either party may terminate at the end of a billing period. Either party may terminate immediately for material breach not remedied within 30 days of notice. After termination the Customer has 30 days to export its Aircraft Data (CSV/Excel via the Service or on request). After that window we delete it from active systems. Backups roll off within our backup retention period, and audit records we must keep by law are retained only as long as required.
14. Changes
We may update these Terms. For material changes we will give at least 30 days' notice by email or in the Service, and the Customer's Owner will be asked to accept the new version. Continued use after the effective date of a non-material change constitutes acceptance.
15. Governing law
These Terms are governed by [[GOVERNING_LAW]]. Disputes will be resolved by [[VENUE]].
16. Contact
[[LEGAL_ENTITY]], [[REGISTERED_ADDRESS]], [[COMPANY_NUMBER]]. Legal notices: [[LEGAL_EMAIL]].